Last Updated: November 5, 2025
At EthioPay, your privacy and data security are our top priorities. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our services. By using EthioPay's app, website, or related services, you agree to this policy.
1. When We Collect Your Information
We collect personal information from you when:
- You register or use the EthioPay app or website
- You make transactions using our services
- You contact us for assistance or inquiries
- You voluntarily provide information through our platform
2. What Personal Information We Collect
Depending on your use of our services, we may collect:
- Personal details: Full name, email address, mailing address, phone number(s), and gender
- Account information: Username, password, and account numbers
- Transaction data: History of payments, transfers, and other activities
- Verification details: Photo ID or selfie image for identity verification
- Payment information: Credit or debit card details (processed securely)
- Device and location data: Limited location and device information to enhance security and prevent fraud
3. How and Why We Use Your Information
We use your information only for legitimate business and regulatory purposes, including to:
- Verify and validate your identity
- Register and manage your EthioPay account
- Process your transactions safely and efficiently
- Communicate with you (e.g., SMS, email, push notifications, or automated calls)
- Notify you about updates, new features, or policy changes
- Prevent fraud, money laundering, or unauthorized activities
- Comply with legal and regulatory obligations in the U.S. and Ethiopia
4. How We Protect Your Information
We maintain strong safeguards to protect your data:
- All payment transactions are encrypted using SSL (Secure Socket Layer) technology.
- Sensitive card information is securely processed through ACI's CyberSource, a Visa-certified payment gateway.
- We apply strict internal security controls and procedures to prevent unauthorized access, alteration, or disclosure.
- Your account password is confidential—do not share it with anyone.
- Once your data is received, we use robust security measures to help prevent unauthorized access or breaches.
5. Sharing Your Information
We may share your information only with trusted third parties and only when necessary, such as with:
- Partner banks and licensed financial institutions
- Fraud prevention and anti–money laundering agencies
- Regulatory authorities, as required by applicable laws
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
6. Data Breach Notification
In the unlikely event of a data breach, EthioPay will:
- Notify affected users as quickly as possible
- Take immediate measures to secure systems and data
- Investigate the incident and implement additional safeguards to prevent recurrence
7. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our official website and/or mobile app with a revised "Last Updated" date. We encourage you to review this policy regularly to stay informed about how we protect and handle your information.
Contact Us
EthioPay
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For questions or concerns about this policy, please contact us at: